Kigali Serena Hotel  

Excellent 4.5/5 Score from 469 reviews Hotel Review

Kigali Serena Hotel Location


Rooms with:
  • Air Conditioning
  • Hair Dryer
  • Telephone
  • In Room Safe
  • Satellite/Cable TV
  • Shower
  • Bathrobes
  • Daily Newspaper
  • Toiletries
  • Writing Desk
Popular Facilities:
  • 24-hour front desk
  • Airport transfer
  • Babysitting
  • Business Centre
  • Car Hire Services
  • Coffee shop
  • Concierge
  • Elevator
  • Laundry Service
  • Newspapers
  • Restaurant
  • Safety deposit boxes
  • Shops
  • Tours
  • Unisex Salon
  • Fitness Centre
  • Outdoor Pool
  • Poolside Bar
  • Valet Parking
  • Spa
  • Free Wi-Fi in all rooms
  • Wi-Fi in Public Area
  • WIFI Available
  • Fitness Centre
  • Outdoor Pool
  • Spa

     Choose Your Room
Check in
Check out
Room Type Rate per night
standard room

Room sleeps 2 guests

  • Refundable
  • Full Breakfast

 $ 163

best price guaranteed
superior room

Room sleeps 3 guests

  • Refundable
  • Full Breakfast

 $ 204

best price guaranteed
deluxe room

Room sleeps 3 guests

  • Refundable
  • Full Breakfast

 $ 220

best price guaranteed
executive suite

Room sleeps 4 guests

  • Refundable
  • Full Breakfast

 $ 528

best price guaranteed

Kigali Serena Hotel in Kigali

Property Location
A stay at Kigali Serena Hotel places you in the heart of Kigali, convenient to Kigali Genocide Memorial Centre. This 5-star hotel is within the region of Stade Amahoro and Presidential Palace Museum.

Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Rec, Spa, Premium Amenities
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

  Customer Reviews

Nairobi, Kenya
Dec 05, 2016

Business and rejuvenation in the land of many hills

I was here for two business reviews that saw me spend the weekend at the Serena Kigali. Pickup from the Airport was prearranged and executed flawlessly in a luxurious automobile. The hotel reception is warm and the staff extremely helpful. Here, I cannot forget to mention Richard, who went beyond the call of duty on several occasions! The room was spacious, and the beddings spotless. Excellent housekeeping. I found the spa to be a much needed haven and spent sunny afternoons in the sparkling pool. A wide range of options on the menu and excellent bars to unwind at. There is a grand piano that lets out the most exquisite sound ever. Five star hospitality as expected of such a brand. I hope to return soon. Christmas came early for me.
Dorcas O

Dec 04, 2016

Best hotel in Town

This hotel lives up to Serena Hotels quality - service that is very attentive and guest focused. Believe it or not, there is more - the service is delivered the Kinyarwanda way - very thoughtful and polite. It also delivers on Serena's signature buffets a wide variety of continental And local dishes that ensure there is something decent for every guest. You never have to look for a good experience outside if you stay at a Serena. The rooms are deliberately designed with old charm in mind. This is where Serena needs a re - think, although clean and usable, perhaps renovations are due. The mattresses in Serena ( just like Nairobi and Kampala) are obviously old or value priced- quite hard... while the bathrooms are quite dated. The phones are also old school-not antique and internet works but room set up doesn't allow for phone charging in comfortable ways!

Dec 03, 2016

Stay in comfort in Kigali

If looking for a comfortable accommodation in Kigali then this is the place. The rooms are spacious and with ac. However, expect some delay on checkin which at times maybe up to 30 mins. If you need beat this, you need call in advance before arrival so that you are pre-registered.

Dec 01, 2016

Short, but excellent stay – deserving of good reputation

Two one night stays over a period of a week. The customer service was excellent, very responsive and courteous staff. Our small tour group was well taken care of. I felt safe during my entire stay, with security checks of vehicles and luggage upon entry. My room was spacious and very comfortable with a view over the pool. My bed was perfect and it was nice to have multiple outlets available for re-charging various devices. The bathroom had both a huge walk in dual-headed shower and enormous bath-tub plus two sinks. The toilet was in a separate room. Wi-Fi was free and worked well in all hotel locations I used it. While the room is certainly on par with other high-end hotels I have stayed at, their breakfast buffet was truly excellent with plenty of fresh fruit, juices, pastries, and hot food (including samosas). While I’m sure there are other nice places to stay while in Kigali, I have no reason to look elsewhere in the future.
Dina H

Calabasas, California
Nov 30, 2016

#1 for a reason

This hotel is quite beautiful and very safe. The staff are superb and well trained and also speak good English. The rooms are lovely with very comfortable beds and offer standard toiletries and water conditioner though which is a cultural thing. I had 2 massages at the spa, both of which were excellent and well priced. You can also enjoy fresh juice upon arrival, a workout room, saunas and a hot tub. The complimentary buffet breakfast is honestly one of the best I've ever had. Full of fresh hot and cold choices, including gluten free options. After being here, I wouldn't want to stay anywhere else in Kigali.