Q. I am unable to login to www.Wakanow.com.
Please make sure you are registered with us and you have a valid account with us.
Q. I'm trying to login but I get a message saying "Unable to Login”?
This can happen because of two reasons: The Agent Id (Your mobile/email id) entered is invalid. Please
re-check your agent id entered or contact our help desk at
to verify whether the user id being entered is valid or not.
In case the password being entered is invalid please contact
our help desk at firstname.lastname@example.org
They will reset your password and give you a new password to login into your account.
Q. Why is a airline not available or showing up on search results?
If a particular airline doesn't show on the fare search results page that means
seats are not available on that particular day for that airline or that airline doesn't fly that sector. In
case there is a technical issue due to which some airline is not available on
Wakanow.com, you can get the reservations done by calling our reservations desk at
Q. How do I apply for any group bookings?
If you have any group bookings for groups of 10-15 or more please send us the details
of your booking at email@example.com
or reach our
group reservations at
We shall assist you with the best available group fares at the earliest.
Q. What is the Search Abuse Control Mechanism on Wakanow website?
We have built an automatic search abuse control mechanism where in the system would
automatically block you if your search to book ratio increases beyond a particular limit. You
are therefore advised to maintain a healthy search to book ratio.
Q. Do I need to register with Wakanow to purchase on the website?
No. You just have to have a valid Interswitch Debit/Credit Card with the sufficient funds and then you can start the buying various products on offer. You can also pay for your transaction using our dedicated bank account details to make payment. Click here
for the list of Wakanow bank accounts.
Q. I forgot my password, what should I do?
Visit the website address www.wakanow.com, click ‘Login’ at the topmost of the page. Once the page opens, click the ‘Forgot Your Password’ link and follow the steps afterwards.
Q. How do I change my password?
An email with a password and a link will be sent to your email address. Click or copy the link to a browser. Once the page opens,
enter the default password and then provide your New password in the ‘New Password’ field.
Q. How do I modify personal information?
You have to go to control panel and then by giving the information u can modify the personal details.
Q. Is it safe to use my Debit/Credit card on this site?
Transactions on Wakanow are very safe as we employ the best-in-class
security and the transactions done through via are secure. Wakanow uses Secure
Socket Layers (SSL) data encryption. Using SSL ensures that the information
exchanged with Wakanow is never transmitted unencrypted thus protecting the information
from being viewed by unauthorized individuals. This encryption is done using 128-bit
In addition the credit card information is processed over secure 3 D
gateways which are certified by the credit card issuing authority.
Q. What do I do if I need to reschedule a ticket?
You can reschedule the ticket by calling the Airline directly or by calling our
between 8 AM and 8 PM.
Reversal of Commissions on Cancellation of
Aero contractors, Virgin Nigeria Airlines, Bellview Airlines and Arik Air.
For the above airlines on cancellation of their tickets the commissions are reversed.
Q. If I am a non-resident can I buy a ticket in Naira?
Yes you can buy a ticket in Naira (N) at the same price as shown in the website.
Q. How can I search for business class ticket only?
Before searching just select the desired class (Business or Economy) from the ticket Class Dropdown.
Q. Can I request for cancellation of ticket?
Yes, You can call for cancellation or modification of ticket and effect new travel dates before the initial date of travel.
This is subject to the ticket rules.
Q.For how long can I leave a ticket open?
You can leave a ticket open but MUST effect a new travel date immediately.
Q. How do I contact Wakanow?
Call 07009252669 OR 016329250 OR 012773010
. or send an Email to firstname.lastname@example.org
. Or Walk into any of our Travel Centers,click here
for Location addresses.
Q. What age is considered a Child and infant?
• Infant - The age of 0-2 years are called as infant.
• Child - The age of 2-12 years is called as child.
Q. What is an e-ticket?
An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket.
Passengers are required to show this unique confirmation number at the airline counter of airport to get
boarding card. The passenger also has the option to carry airline PNR (passenger name record) number if the reservation
has been processed electronically with a valid photo id proof as a mandatory.
Q. How do I know my reservation was booked?
You will receive an SMS and email on confirmation of your booking with Wakanow.
Q. How will I get my boarding pass for an e-Ticket?
You will receive an SMS and email on confirmation of your booking with Wakanow.
Q. What is a star rating?
Star Ratings are used to categorize hotels based on their overall quality, level
of service, food standards and other amenities. The same will vary depending on various criteria outlined by the relevant
issuing bodies of each country.
Q. Broadly explain how I can differentiate between 1,2,3,4 and 5 star category hotels?
1 Star - Majority will be small,
independently owned properties. There is likely to be limited meals and facilities.
2 Star - Varying from small to
medium sized properties offering more extensive facilities. Reception and staff
will aim for a more professional presentation than one star level and a wider range of
services, including food and drink is likely to be found. Some rooms may be provided with en-suite facilities, but
this is not guaranteed.
3 Star - Hotel Properties will
usually be of a size to support higher staffing levels and with a greater quality
and range of facilities. Reception and public areas will be more spacious. All bedrooms should
come with en-suite facilities and room service may be available.
4 Star - At this level, there should
be a noticeable difference of quality in the furnishings, decor and equipment.
Bedrooms are usually more spacious than those found in lower starred properties.
Services such as porterage, 24-hour room service, laundry and dry cleaning may be
5 Star - These properties should
provide spacious and luxurious accommodation throughout the Hotel. Formal service
and flawless attention to the guests requirements should be provided.
Q. What are the various categories of hotel rooms?
Different types of hotels have different categories of room, broadly they can be
classified as below and not necessarily in the same order.
STANDARD (STD) - The most basic room type, featuring basic amenities
and furnishings. Standard rooms often have no views.
CLASSIC KING ROOMS - Room type has finer interiors as compared
to standard amenities in terms of tea coffee maker, hair dryer, iron etc. This however
is not guaranteed always. Rooms will be on the better floors and you have an option
of selecting view also most of the times.
DELUXE (DLX) - One shade higher than the superior in terms of interior,
amenities and location. Certain hotels however rate deluxe rooms lower than superior
EXECUTIVE (EXE) OR CLUB ROOMS (CLB)
- Larger rooms mostly targeting
the business executives with special added comforts and conveniences, including
access to exclusive facilities on the executive level floor or club level floor.
PRESIDENTIAL SUITE - The largest room and most finely decorated
room a hotel would have. It will come with a fully equipped working area, large
living room, large bedroom and large bathrooms.
PENTHOUSE SUITE (STE) - A Suite is composed of two or more clearly
defined rooms, a bedroom and a living room, with a door that closes between them.
Q. What is the general rooming policy of hotels? Can more than two adults
stay in one room?
The following are the general room types that can be booked, subject to being offered
by the hotel - Single, Double/Twin, Triple & Quad.
Single Room - Accommodates a single person.
Twin Room - A room with two single beds. A Double Room is a room
with a single Queen Sized or King Sized bed that can sleep 02 adult guests. Confirmation
of a Twin bedded room or double-bedded room is always subject to availability.
Triple Room - Can accommodate 03 adults, and may be no larger than
a twin room, in which case the third bed is often a rollaway bed or a cot placed in a twin room.
Quad Room - Can accommodate 04 adults. Also offered as family or
superior rooms, these rooms are larger. Hotel regulations are very strict and no
person beyond the prescribed limit is allowed to occupy a room. In some cases they
might charge extra person / bed charges.
Q. How are children accommodated in hotel rooms?
Children are defined as those guests aged 02-11 years as on the date of check-in.
Children aged 12 or more are considered as adults, and normal adult charges will
apply both for the room and breakfast.
You will have to refer to the individual policy of each hotel as it will differ
from hotel to hotel.
Q. How are Infants accommodated?
Infants are defined as guests under 2 years of age as on the date of check in. Cots
may or may not be available. You will have to check with the hotel on check in.
Q. Is breakfast included in the hotel rates?
Breakfast may or may not be included in the price. This is indicated under Room
Particulars when a search for hotels rates is made. Hotel Breakfast is decided by
the hotel, region or location.
Q. What is meal plan (EP, CP, AP or MAP)?
There are essentially four meal plans - 1) European Plan - room only, 2) Continental
Plan - room with breakfast, 3) Modified American Plan - room with breakfast, lunch
or dinner, 4) African Plan - room with breakfast, lunch and dinner.
Q. What are the check-in & checkout timings at the hotels?
The general check-in time is 2 p.m. and check-out time is 12 noon. This may vary
for selected hotels and countries where local factors may influence this and the
times can differ from these.
Q. Can I check-in earlier or later than the prescribed check-in time?
Early check-in and late check-out requests are granted at the discretion of the
hotel, and subject to availability of rooms. On most occasions a hotel may provide
this for a charge. If you know you're going to arrive early at your hotel, send
in a request to email@example.com
. We'll do our best to accommodate your request,
but it's ultimately subject to room availability when you arrive at the hotel.
Q. Can I leave my luggage at the hotel, before check-in and after check-out?
You can utilize the services of the concierge where you can leave your luggage.
Q. Is tipping required?
Tipping is customary in several parts of the world. However you may tip at your own discretion.
Q. Will the hotel hold my room if I'm arriving late?
Since your reservation is guaranteed with payment, the hotel is obliged to hold
your room until 7:00 am the day after your planned arrival date.
Q. What if I need a specific type of hotel room (non smoking, handicapped, etc.)?
Send your request to firstname.lastname@example.org
and we'll do our best to get you what you ask for; however, your request is ultimately
subject to availability when you arrive at the hotel.
Q. Are taxes included in the prices reflected on the site?
Yes, prices of hotel are inclusive of all taxes, levies, fees and surcharges, except
those mentioned on the website.
Q. How is my hotel voucher delivered to me?
Hotel Vouchers will be delivered in the form of e-tickets via email.
Q. How do I know my reservation was booked?
We'll send you an email confirmation for your hotel booking.
Q. Do I need to confirm my reservation?
No, you don't. If you really want to, though, contact us at email@example.com
to confirm your reservation. You can also contact the hotel directly if you prefer.
Q. How do I modify a hotel reservation?
You may change your hotel reservation details. However, certain charges as per the
hotel policies might be applicable.
Q. How long will it take for the hotel to have my reservation information?
The time it takes for a hotel to get your reservation information will vary by specific
hotel and arrival date. In most cases the hotel should receive the reservation information
within 12 hours of the time you made your booking (except for nights and weekends
when the hotel reservation department is closed). Note that this doesn't apply to
bookings made for the same day. Contact our relationship officer on
if you have questions.
There are certain reservations that are booked out of an allotment. These rooms
are guaranteed and must be paid for when you check out of the hotel. In some cases
the hotel won't have your name on the reservation until approximately 24 hours before
Q. What if I don't get a confirmation at the time of booking?
If a confirmation page doesn't display once you complete your booking, check your
email for a confirmation. If you don't get an email confirmation within ten minutes,
let us know at firstname.lastname@example.org
and we'll send you your confirmation details.
Q. I didn't get an email confirmation. What do I do?
If you don't receive an email after making a reservation, it could be that we have
the wrong email address on file or your Internet Service Provider blocked the email
thinking it was spam (junk mail from us). Check your spam folder, just in case,
and add our email address email@example.com
- to your address book so that it doesn't get filtered out next time. In the meantime,
contact us at firstname.lastname@example.org
so we can send you an email confirmation.
Q. Can I make a booking over the phone? How do I make Group Booking?
Yes, you can call us on 0700WAKANOW (07009252669)
, but you need to send us an email also
Q. How can I make a hotel booking for a destination not listed on the site?
You can send a request to us at email@example.com
and we will revert to you within 24 hours with options of hotels and resort as per your requirements.
Q. What are Green Color AV and Red Color RQ icons?
Green Color AV - Available - Instant
Confirmation means that the booking is instant and the confirmation comes out of
Red Color RQ - Request- Response
within 48 hrs means that the booking is under process and Wakanow will revert within
48 hrs with confirmation or alternative option if unavailable.
Q. What is the cancellation policy of Hotels booked with Wakanow?
Hotel cancellation policies vary from hotel to hotel. Please see hotel specific
policies for more details. Any cancellations during trade fairs and peak periods
will attract cancellation charges once the booking is confirmed. Be sure to review
the cancellation policy for your hotel carefully when you're making your booking.
These cancellation charges will vary from hotel to hotel and may attract up to 100%
of the entire accommodation cost. For any cancellation requests, kindly send an
email to firstname.lastname@example.org
or call 0700WAKANOW (07009252669)
Q. My cancellation policy reads "Cancel 24 hours prior to arrival" and I
planned on checking in at 7:00 pm. Can I cancel my reservation by 7:00 pm the day
before I planned to arrive?
Cancellation policies are based on the hotel's check-in time, not your projected
arrival time. The normal hotel check-in period extends until 2:00 pm local hotel
time on the day of your arrival. If your hotel cancellation policy indicates a 24
hour cancellation policy, it means you must cancel your reservation by 2:00 pm local
hotel time the day before you planned to arrive.
Q. I cancelled my booking before the cancellation deadline stated in the
booking confirmation. When will the refund be credited to my account?
The process of refunding your amount will take anywhere from 2 to 7 business days from the time you cancel your booking.
Q. How do I get a receipt for my hotel room?
Your email confirmation is your receipt, so keep a copy of it for your records.
Q. Can I cancel a part of the group that is travelling with me?
Yes, you can request Wakanow to make changes. For a hotel booking, you can cancel
a part of your booking. However, cancellation charges as imposed by the hotel may apply.
Q. How long in advance should one book a holiday, and why?
We strongly recommend booking at least one to two months or more prior to departure
to ensure confirmed arrangements and complete visa processing and other formalities.
Q. In some cases, why is the tour price split into Naira and US Dollars / foreign currency?
Expenses for air tickets, handling and documentation charges, some part of the land
arrangements, miscellaneous and overhead expenses are collected in Naira.
Land arrangement expenses such as hotel stay, food, sightseeing, entrance fees etc,
are collected in US Dollars / respective country currency.
Q. What is the definition of an infant and child?
An "Infant" means a person below the age of two years, and a "Child" means a person
above the age of two and below the age of twelve years of age.
Q. How must children and infants be booked?
Infants and Children cannot be booked to travel alone. They must always be booked
with at least one adult.
Q. How are children and infants accommodated?
In case two adults and a child travel together, the child can share the existing
bedding and pay the child without extra bed rate.
If extra bed is required for the child then the child with extra bed rate will apply,
which would be akin to triple sharing.
In event of 2 adults and 2 children, the rooming would be 2 adult & 2 child,
in event of a family room being available, where one child can be accommodated paying
child with bed charges and the second child can share the existing bed with the
adults paying the child without extra bed rate.
Infants normally can be included with 2 adults and 1 child with extra bed, and separate
cot can be provided on request. There is no charge, except for the airfare and taxes.
In Group Escorted Tours, young children and infants are not encouraged to participate
in some longer tour programmes, since the day to day itineraries are quite extensive
and can be very tiring and stressful.
Q. What are the meals and types of meals offered with tours and packages?
In Hotels, the breakfast offered is generally an American or Full Buffet Breakfast,
however certain hotels or locations could offer the lighter Continental breakfasts.
Hotels in Nigeria also offer Nigerian breakfast options plantain, eggs, sausages,
A typical continental breakfast is normally cold, with breadstuff (such as toast,
croissants, pastries) and coffee, tea, milk or juices, and fruit.
An American breakfast is more elaborate, with a wide selection of cereals, eggs
made to order, meats like bacon, ham and sausages, a variety of breads and pastries
like croissants, toast, pancakes, muffins and bagels, tea, coffee, fruit juices,
and fresh fruits.
Lunches could be either at a restaurant, buffet lunch served from a mobile catering
unit (kitchen caravan) or packed lunch. In most cases however, lunch is not included
and thus the travellers have the flexibility to try out the local cuisine or have
a light snack.
Dinners are normally at designated restaurants, and are generally buffet dinners,
or themed dinners. For Indian escorted group tours, dinners would feature Indian
cuisine, catering to vegetarian and non-vegetarian preferences.
Q. What are the types of transportation used in tours and packages?
Transportation includes coach transportation for group itineraries, or mini coach/van
transport for small numbers/individual tour packages.
SIC (Seat in coach) transfers are operated at fixed times and involve pooling of
passengers. Hence at the commencement, there may be a waiting period of up to 30
Private transfers are normally by car and operate as per your convenience in terms
Similarly, sightseeing tours are operated on a seat in coach or on a private basis.
Ferry and Canal Cruises may be part of select itineraries, as would be rail travel.
Q. How is sightseeing covered in tour packages?
Sightseeing is included in most package itineraries and tour programmes. These may
be panoramic city tours, or visits to individual sights and attractions. Valuable
tips and instructions offered by your Tour Manager or Local guide will help you
enjoy your sightseeing and experience the most out of it.
Q. What are the Passport Requirements for International Travel?
To travel internationally, your passport must be valid for at least 6 months from
the last day of travel, and you must have at least one empty page per visa.
If your passport is not valid for six months beyond the arrival date, you must get
its validity extended or apply for a new document.
In case you lack sufficient pages in your passport, you will need to obtain an additional
Q. What is a visa?
A visa is required for international travel, and is required for entry to most foreign
countries. It is essentially the permission granted by the visited country for entry,
for a restricted period.
Q. How do I get a visa for my holiday?
All countries that you wish to visit require advance application for visas. This
involves filing your application at the embassy or consulate of the country. Several
documents are required to accompany your application. Also the respective consulates
may call you for a personal interview, fingerprinting procedures or to furnish additional
documentation in select cases. In over 65+ countries Indian passport holder we can
land with our passports and get Visa on arrival, in some case it is gratis and in
some countries there will be certain Holidays.
Q. Do I need Travel & Medical Insurance?
Medical Insurance is mandatory for travel to certain countries especially in Europe,
and highly recommended for other destinations, as treatment abroad can be prohibitively
Q. What is the Foreign Exchange entitlement for Resident Nigerians?
Each Resident Nigerian citizen is eligible to avail of foreign exchange up to US
Dollars 10,000 or its equivalent for undertaking one or several private visits to
The following documentation must be furnished at the time of
purchase of BTQ - The BTQ application form duly filled and signed by
the traveller, Valid Passport and Overseas Travel Ticket.
Q. How should I plan and purchase currency for international travel?
We recommend that you should purchase destination specific currency (currency of
the countries of visit) that one is travelling to (eg. Singapore Dollars for Singapore,
Euro for Europe etc.). However, for several other worldwide destinations a widely
accepted currency such as US Dollar or Euro would be suitable.
We highly recommend a mixed purse concept, with purchase of a combination of Currency
Notes and Travellers Cheques or Travellers Cheques and Prepaid Cards.
Carry the greater amount in form of Travellers Cheques or Prepaid Cards, since this
is secure and if lost you can get the Travellers Cheques or Prepaid Card reissued,
canceling the existing ones.
Q. What are your suggestions for exchanging money abroad?
We recommend that you change the money at banks or foreign exchange bureaus as they
give a better rate than hotels. A passport is a must for encashment.
It is prudent to use only authorized dealers so as not to break the applicable laws
and risk being cheated or being given counterfeit currency.
Q. Regarding Travellers Cheques, how are these used?
When encasing Travellers Cheques, in most countries one has to pay a commission
charge for money exchange. Many shops accept US Dollars. But any change due to you
will be given in the local currency only. Exchange rates fluctuate widely.
Always keep a list of serial numbers & the purchase agreement of your Travellers
Cheques separate to your Travellers Cheques. This will assist the refund if your
Travellers Cheques are lost or stolen.
Q. What precautions should be taken before I leave?
Please ensure that you have a confirmed ticket, copies of your travel documents with a valid passport and visa as the case may be.
Keeping the traffic conditions in mind make sure that you reach the airport at the
reporting time, at least 3 1/2 hours before the flight departure time due to security
reasons. Also early check-in will ensure that you will not be offloaded.
Please ensure that you make photocopies of all your Travel Related documents. Keep
one set of these documents with your family/relatives in India and carry one set
with you on the tour. This is necessary should you lose or misplace any of the aforementioned
documents whilst on tour.
When leaving your house, be sure to take the sensible precautions when leaving your
home unattended like securely closing all taps, shutting down and disconnecting
electrical appliances, diverting all correspondence and securely closing your home.
Some countries require vaccinations to be taken prior to land in their country,
please check the same while booking the tour.
Q. What essential things should I pack for my holiday?
You should carry the following documents - Passport with all visas and clearances,
Air Tickets, Rail Tickets, All Service Vouchers, Tour Programme and Emergency Numbers
of the ground handler.
Include a pair of sunglasses and a cap to take care of the sun. Use sunscreen especially
in the summer. Light showers can come and go and a light folding umbrella or windcheater
is also recommended.
Whenever you go sightseeing, keep a small bag handy with essentials like your camera,
accessories as required, umbrella, windcheater, sweater, tennis shoes, water bottle,
passport, medicines and money.
Carry as few valuables as possible - Costume jewellery is very fashionable.
Prescription Medicines as required must be carried. Please refer to the separate
question addressing this in detail. Carry an additional pair of prescription glasses/lenses
to take care of losses or breakages.
Q. What clothing should I carry?
Clothing can be decided on the season. In summer, cool cotton clothing is advisable.
In winter, it is advisable to keep various layers of clothing, as temperatures vary
A light woolen, jacket or sweater is recommended on all tours, as evenings could
get a little chilly.
Strong, comfortable closed tennis shoes or walking shoes is recommended for walking
that is done during sightseeing.
Q. Is there any applicable dress code?
Generally, there is no dress code when on a Holiday. However respect for the regional
traditions and local sensitivities should be shown. In places of worship such as
churches and cathedrals, temples, mosques etc, modest attire is essential.
For select restaurants, casinos, shows, themed dinners, theatres and musical events
formal or smart casual wear is required. Suit/Jackets, Ties and formal shoes for
men. Western Eveningwear, Saris or Salwar Kameez are acceptable for ladies.
Nightgowns and shorts are not allowed in hotel lobby, restaurants or dining areas.
Jeans and Sports Shoes are also restricted in some formal settings.
Q. How much luggage am I allowed to carry?
Its best to travel light - ideally one suitcase and one hand bag, and for maximum
convenience, use bags or suitcases with wheels. Travel only with your essentials
- keep space in your bags for you to bring home gifts and souvenirs from your holiday.
Normally airlines allow 20-25 kgs per person as checked in luggage and 1 bag up
to 7 kgs as cabin baggage.
Q. What must I remember about the safety of my travel documents, valuables
and baggage when I travel?
All valuables, cash, travellers cheques, air ticket, passport should be carried
in your handbag/luggage at all times. Do not keep all your money, credit cards or
travellers cheques in one wallet, purse or pocket - Disperse them so that in case
of theft you won't be totally penniless.
Always take extra care of your luggage and handbags in crowded places like stations
and sightseeing spots. In several places, pickpockets and thieves abound. Make sure
to hold your bags closely and keep them fastened. Thieves and their methods have
become more cunning and unscrupulous. Indians are known 'soft-targets'.
Avoid carrying too much money on your person while going on around on your own and
during sightseeing. Never leave your bags with your valuables unattended not even
in the coach.
For international travel, pack your baggage yourself and label it from inside. Do
not accept any parcel or any packages from strangers and co-passengers. Ensure your
check-in bags have a locking facility and are well labelled with your name and contact
address for easy identification.
Q. Who do I call or contact in case of emergency while traveling?
Please call our Customer Service Team on 07009252669 OR 016329250 OR 012773010 accessible from all networks.
Q. What about Drinking Water and Beverages?
Water is very expensive in several countries. Locals prefer drinking aerated drinks
or wines with their meals. You may even discover that several beverages are actually
cheaper than water. Most hotels, restaurants and rest stops do not serve water unless
purchased. Packaged bottled water is now widely available.
Alcoholic and non-alcoholic drinks are easily available in the street cafes, bars
and restaurants. In some cafes/bars, you pay a higher price to drink at the table
than drinking at the bar.
Normally, tap water is safe for drinking throughout Europe and UK. Requesting hotels
and restaurants to fill empty bottles with water is considered rude. Tap drinking
water in washrooms is safe to drink, and thus passengers are advised to manage these
Q. What are the check-in & checkout timings at the hotels?
Broadly, the general check-in time is 2 p.m. and check-out time is 12 noon (In Australia,
the check-out time is 10 a.m.). This may vary by hotels or locations where the time
may differ from the indicated timings.
Early check-in and late check-out requests are granted at the discretion of the
hotel, and subject to availability of rooms.
Q. What precautions should I take during my hotel stay?
You must keep your bags and suitcases locked and room door locked when you leave
your room. On no account must valuables be left lying outside or around the room.
Most hotels (either free of cost or at a nominal charge) have lockers where you
can store all your valuables. Caution with smaller hotels where depositing valuables
may not be very reliable, in which case, these will have to be carried along. When
out on sightseeing, ensure that you leave the room keys at reception.
On Departing, prior to checking out of the hotel, please check your room to ensure
that all your belongings have been packed, and leave the keys at the reception.
You will be required to clear all bills for extra services availed.
Q. What is duty free shopping?
On the International Airports, you can find duty free shops, which sell branded
products at discounted rates with no taxes. Many airlines also have in-flight duty
free shopping. Some airports are famed for the range of products offered.
While all the purchases made at duty-free shops are free of duties and levies, customs
regulations of the country being entered will apply for the goods purchased.
Q. What are the Health Regulations?
Americans travelling to Yellow Fever endemic countries such as Tropical Africa,
South America, Central America and the West Indies, must be in possession of a Yellow
Fever Vaccination Certificate, where travel from or through Yellow Fever endemic
countries is involved.
Some Yellow Fever Endemic Countries are Ethiopia, Ghana, Kenya, Nigeria, Sudan,
Uganda, Tanzania, Zambia, Brazil, French Guiana, Guyana, Panama, Surinam, Trinidad
and Tobago, and Venezuela amongst others.
You are also advised to check up on global health travel advisories applicable at
the time of planning your trip, with warnings and alerts are issued from time to
time, and for revision in global travel health regulations.
Q. What Medical Precautions must be taken when travelling?
In case of carrying Prescribed Medication, you must check with your doctor whether
your medicine is acceptable or a banned drug in the countries that you would be
covering. You can carry only what is permitted by destination countries.
Ensure that you are carrying enough medicine to last the duration of your trip,
as well as a copy of your doctor's prescription indicating the medication and the
condition. Always carry medications in their original containers, in your carry-on
We strongly suggest that you distribute medicines in different bags to ensure that
in the event of some baggage getting misplaced, you will still have access to your
Q. What is meant by Custom Regulations and Allowances?
Various countries have customs regulations to control the material products and
currency that can be imported or exported from that country.
It must be seriously noted that several countries have very strict regulations and
laws regarding export, import, carriage and possession of foodstuff, drugs &
narcotics, animals, plants and other articles thereof for which controls may be
in force, and violation of such laws could result in prosecution, leading to fines,
imprisonment and even the death sentence.
Q. How are cars classified into various types?
A car category is the classification system of cars in the fleet based on size and
number of doors. Cars are segregated into classes, and then into types.
The following are the types Mini, Economy, Compact, Intermediate, Standard, Full
Size, Premium, Luxury & Special.
Q. Can I choose the vehicle model?
All vehicles are priced, booked and controlled by vehicle category, not by vehicle
make or model. Thus only the category reserved is guaranteed. The availability of
individual vehicle groups and models will vary from location to locations.
Q. Along with the rental, what are the possible mandatory charges?
Some of the possible mandatory charges as applicable include.
Mileage/Kilometer Charge - An additional charge relating to the total distance driven may apply.
Late return charges - If the car
does not return to the garage within the agreed time then a late fee may be charged
on hourly basis
Night driving charges - if the
driver drives a car after 10 PM then a night driving charges (Double Bata) may be
Q. What are the additional charges that can be charged?
Other applicable fees/charges such as interstate tax, toll charges, Airport parking
Charge if applicable, etc . should be borne by the customer.