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FAQ's


General FAQ's


Q. I am unable to login to www.Wakanow.com.

Please make sure you are registered with us and you have a valid account with us.

Q. I'm trying to login but I get a message saying "Unable to Login”?

This can happen because of two reasons: The Agent Id (Your mobile/email id) entered is invalid. Please re-check your agent id entered or contact our help desk at info@wakanow.com to verify whether the user id being entered is valid or not. In case the password being entered is invalid please contact our help desk at info@wakanow.com. They will reset your password and give you a new password to login into your account.

Q. Why is a airline not available or showing up on search results?

If a particular airline doesn't show on the fare search results page that means seats are not available on that particular day for that airline or that airline doesn't fly that sector. In case there is a technical issue due to which some airline is not available on Wakanow.com, you can get the reservations done by calling our reservations desk at 0700WAKANOW (07009252669) directly.

Q. How do I apply for any group bookings?

If you have any group bookings for groups of 10-15 or more please send us the details of your booking at info@wakanow.com or reach our group reservations at 0700WAKANOW (07009252669) . We shall assist you with the best available group fares at the earliest.

Q. What is the Search Abuse Control Mechanism on Wakanow website?

We have built an automatic search abuse control mechanism where in the system would automatically block you if your search to book ratio increases beyond a particular limit. You are therefore advised to maintain a healthy search to book ratio.

Q. Do I need to register with Wakanow to purchase on the site?

No. You just have to have a valid Interswitch Debit/Credit Card with the sufficient funds and then you can start the buying various products on offer.

Q. I forgot my password, what should I do?

Just call our call-centre and tell them the details of your agency and we will reset the password.

Q. How do I change my password?

You have to go to control panel and then by giving the old password you can change the password.

Q. How do I modify personal information?

You have to go to control panel and then by giving the information u can modify the personal details.

Q. Is it safe to use my Debit/Credit card on this site?

Transactions on Wakanow are very safe as we employ the best-in-class security and the transactions done through via are secure. Wakanow uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with Wakanow is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the credit card information is processed over secure 3 D gateways which are certified by the credit card issuing authority.

Airline FAQ's
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Q. What do I do if I need to reschedule a ticket?

You can reschedule the ticket by calling the Airline directly or by calling our Help Desk 0700WAKANOW (07009252669) between 8 AM and 8 PM. Reversal of Commissions on Cancellation of Aero contractors, Virgin Nigeria Airlines, Bellview Airlines and Arik Air. For the above airlines on cancellation of their tickets the commissions are reversed.

Q. If I am a non-resident can I buy a ticket in Naira?

Yes you can buy a ticket in Naira (N) at the same price as shown in the website.

Q. How can I search only refundable fares or business class fares?

Before searching just select the desired class (Business or Refundable Economy) for searching from the Class Dropdown.

Q. If the client cancelled the ticket for any reason will the refund of the commission will be deducted or not?

Yes if the client cancelled the ticket in any reason the commission will be deducted.

Q. How do I contact Wakanow? Just go customer service department?

We have a dedicated travel agent line staff with customer service representatives trained to meet your specific need you can contact at 0700WAKANOW (07009252669).

Q. What age is considered a Child and infant?

• Infant - The age of 0-2 years are called as infant.

• Child - The age of 2-12 years is called as child.

Q. What is an e-ticket?

An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card. The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandatory.

Q. How do I know my reservation was booked?

You will receive an SMS and email on confirmation of your booking with Wakanow.

Q. How will I get my boarding pass for an e-Ticket?

You will receive an SMS and email on confirmation of your booking with Wakanow.

Hotel FAQ's

Q. What is a star rating?

Star Ratings are used to categorize hotels based on their overall quality, level of service, food standards and other amenities. The same will vary depending on various criteria outlined by the relevant issuing bodies of each country.

Q. Broadly explain how I can differentiate between 1,2,3,4 and 5 star category hotels?

1 Star - Majority will be small, independently owned properties. There is likely to be limited meals and facilities.

2 Star - Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than one star level and a wider range of services, including food and drink is likely to be found. Some rooms may be provided with en-suite facilities, but this is not guaranteed.

3 Star - Hotel Properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms should come with en-suite facilities and room service may be available.

4 Star - At this level, there should be a noticeable difference of quality in the furnishings, decor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as porterage, 24-hour room service, laundry and dry cleaning may be available.

5 Star - These properties should provide spacious and luxurious accommodation throughout the Hotel. Formal service and flawless attention to the guests requirements should be provided.

Q. What are the various categories of hotel rooms?

Different types of hotels have different categories of room, broadly they can be classified as below and not necessarily in the same order.

STANDARD (STD) - The most basic room type, featuring basic amenities and furnishings. Standard rooms often have no views.

CLASSIC KING ROOMS - Room type has finer interiors as compared to standard amenities in terms of tea coffee maker, hair dryer, iron etc. This however is not guaranteed always. Rooms will be on the better floors and you have an option of selecting view also most of the times.

DELUXE (DLX) - One shade higher than the superior in terms of interior, amenities and location. Certain hotels however rate deluxe rooms lower than superior rooms.

EXECUTIVE (EXE) OR CLUB ROOMS (CLB) - Larger rooms mostly targeting the business executives with special added comforts and conveniences, including access to exclusive facilities on the executive level floor or club level floor.

PRESIDENTIAL SUITE - The largest room and most finely decorated room a hotel would have. It will come with a fully equipped working area, large living room, large bedroom and large bathrooms.

PENTHOUSE SUITE (STE) - A Suite is composed of two or more clearly defined rooms, a bedroom and a living room, with a door that closes between them.

Q. What is the general rooming policy of hotels? Can more than two adults stay in one room?

The following are the general room types that can be booked, subject to being offered by the hotel - Single, Double/Twin, Triple & Quad.

Single Room - Accommodates a single person.

Twin Room - A room with two single beds. A Double Room is a room with a single Queen Sized or King Sized bed that can sleep 02 adult guests. Confirmation of a Twin bedded room or double-bedded room is always subject to availability.

Triple Room - Can accommodate 03 adults, and may be no larger than a twin room, in which case the third bed is often a rollaway bed or a cot placed in a twin room.

Quad Room - Can accommodate 04 adults. Also offered as family or superior rooms, these rooms are larger. Hotel regulations are very strict and no person beyond the prescribed limit is allowed to occupy a room. In some cases they might charge extra person / bed charges.

Q. How are children accommodated in hotel rooms?

Children are defined as those guests aged 02-11 years as on the date of check-in. Children aged 12 or more are considered as adults, and normal adult charges will apply both for the room and breakfast. You will have to refer to the individual policy of each hotel as it will differ from hotel to hotel.

Q. How are Infants accommodated?

Infants are defined as guests under 2 years of age as on the date of check in. Cots may or may not be available. You will have to check with the hotel on check in.

Q. Is breakfast included in the hotel rates?

Breakfast may or may not be included in the price. This is indicated under Room Particulars when a search for hotels rates is made. Hotel Breakfast is decided by the hotel, region or location.

Q. What is meal plan (EP, CP, AP or MAP)?

There are essentially four meal plans - 1) European Plan - room only, 2) Continental Plan - room with breakfast, 3) Modified American Plan - room with breakfast, lunch or dinner, 4) African Plan - room with breakfast, lunch and dinner.

Q. What are the check-in & checkout timings at the hotels?

The general check-in time is 2 p.m. and check-out time is 12 noon. This may vary for selected hotels and countries where local factors may influence this and the times can differ from these.

Q. Can I check-in earlier or later than the prescribed check-in time?

Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms. On most occasions a hotel may provide this for a charge. If you know you're going to arrive early at your hotel, send in a request to info@wakanow.com. We'll do our best to accommodate your request, but it's ultimately subject to room availability when you arrive at the hotel.

Q. Can I leave my luggage at the hotel, before check-in and after check-out?

You can utilize the services of the concierge where you can leave your luggage.

Q. Is tipping required?

Tipping is customary in several parts of the world. However you may tip at your own discretion.

Q. Will the hotel hold my room if I'm arriving late?

Since your reservation is guaranteed with payment, the hotel is obliged to hold your room until 7:00 am the day after your planned arrival date.

Q. What if I need a specific type of hotel room (non smoking, handicapped, etc.)?

Send your request to info@wakanow.com and we'll do our best to get you what you ask for; however, your request is ultimately subject to availability when you arrive at the hotel.

Q. Are taxes included in the prices reflected on the site?

Yes, prices of hotel are inclusive of all taxes, levies, fees and surcharges, except those mentioned on the website.

Q. How is my hotel voucher delivered to me?

Hotel Vouchers will be delivered in the form of e-tickets via email.

Q. How do I know my reservation was booked?

We'll send you an email confirmation for your hotel booking.

Q. Do I need to confirm my reservation?

No, you don't. If you really want to, though, contact us at info@wakanow.com to confirm your reservation. You can also contact the hotel directly if you prefer.

Q. How do I modify a hotel reservation?

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

Q. How long will it take for the hotel to have my reservation information?

The time it takes for a hotel to get your reservation information will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel reservation department is closed). Note that this doesn't apply to bookings made for the same day. Contact our relationship officer on 0700WAKANOW (07009252669) if you have questions.

There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won't have your name on the reservation until approximately 24 hours before you arrive.

Q. What if I don't get a confirmation at the time of booking?

If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within ten minutes, let us know at info@wakanow.com and we'll send you your confirmation details.

Q. I didn't get an email confirmation. What do I do?

If you don't receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail from us). Check your spam folder, just in case, and add our email address info@wakanow.com - to your address book so that it doesn't get filtered out next time. In the meantime, contact us at info@wakanow.com so we can send you an email confirmation.

Q. Can I make a booking over the phone? How do I make Group Booking?

Yes, you can call us on 0700WAKANOW (07009252669) , but you need to send us an email also on info@wakanow.com

Q. How can I make a hotel booking for a destination not listed on the site?

You can send a request to us at info@wakanow.com and we will revert to you within 24 hours with options of hotels and resort as per your requirements.

Q. What are Green Color AV and Red Color RQ icons?

Green Color AV - Available - Instant Confirmation means that the booking is instant and the confirmation comes out of an allocation.

Red Color RQ - Request- Response within 48 hrs means that the booking is under process and Wakanow will revert within 48 hrs with confirmation or alternative option if unavailable.

Q. What is the cancellation policy of Hotels booked with Wakanow?

Hotel cancellation policies vary from hotel to hotel. Please see hotel specific policies for more details. Any cancellations during trade fairs and peak periods will attract cancellation charges once the booking is confirmed. Be sure to review the cancellation policy for your hotel carefully when you're making your booking. These cancellation charges will vary from hotel to hotel and may attract up to 100% of the entire accommodation cost. For any cancellation requests, kindly send an email to info@wakanow.com or call 0700WAKANOW (07009252669) .

Q. My cancellation policy reads "Cancel 24 hours prior to arrival" and I planned on checking in at 7:00 pm. Can I cancel my reservation by 7:00 pm the day before I planned to arrive?

Cancellation policies are based on the hotel's check-in time, not your projected arrival time. The normal hotel check-in period extends until 2:00 pm local hotel time on the day of your arrival. If your hotel cancellation policy indicates a 24 hour cancellation policy, it means you must cancel your reservation by 2:00 pm local hotel time the day before you planned to arrive.

Q. I cancelled my booking before the cancellation deadline stated in the booking confirmation. When will the refund be credited to my account?

The process of refunding your amount will take anywhere from 2 to 7 business days from the time you cancel your booking.

Q. How do I get a receipt for my hotel room?

Your email confirmation is your receipt, so keep a copy of it for your records.

Q. Can I cancel a part of the group that is travelling with me?

Yes, you can request Wakanow to make changes. For a hotel booking, you can cancel a part of your booking. However, cancellation charges as imposed by the hotel may apply.

Holiday FAQ's
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Q. How long in advance should one book a holiday, and why?

We strongly recommend booking at least one to two months or more prior to departure to ensure confirmed arrangements and complete visa processing and other formalities.

Q. In some cases, why is the tour price split into Naira and US Dollars / foreign currency?

Expenses for air tickets, handling and documentation charges, some part of the land arrangements, miscellaneous and overhead expenses are collected in Naira.

Land arrangement expenses such as hotel stay, food, sightseeing, entrance fees etc, are collected in US Dollars / respective country currency.

Q. What is the definition of an infant and child?

An "Infant" means a person below the age of two years, and a "Child" means a person above the age of two and below the age of twelve years of age.

Q. How must children and infants be booked?

Infants and Children cannot be booked to travel alone. They must always be booked with at least one adult.

Q. How are children and infants accommodated?

In case two adults and a child travel together, the child can share the existing bedding and pay the child without extra bed rate.

If extra bed is required for the child then the child with extra bed rate will apply, which would be akin to triple sharing.

In event of 2 adults and 2 children, the rooming would be 2 adult & 2 child, in event of a family room being available, where one child can be accommodated paying child with bed charges and the second child can share the existing bed with the adults paying the child without extra bed rate.

Infants normally can be included with 2 adults and 1 child with extra bed, and separate cot can be provided on request. There is no charge, except for the airfare and taxes.

In Group Escorted Tours, young children and infants are not encouraged to participate in some longer tour programmes, since the day to day itineraries are quite extensive and can be very tiring and stressful.

Q. What are the meals and types of meals offered with tours and packages?

In Hotels, the breakfast offered is generally an American or Full Buffet Breakfast, however certain hotels or locations could offer the lighter Continental breakfasts. Hotels in Nigeria also offer Nigerian breakfast options plantain, eggs, sausages, yam, etc.

A typical continental breakfast is normally cold, with breadstuff (such as toast, croissants, pastries) and coffee, tea, milk or juices, and fruit.

An American breakfast is more elaborate, with a wide selection of cereals, eggs made to order, meats like bacon, ham and sausages, a variety of breads and pastries like croissants, toast, pancakes, muffins and bagels, tea, coffee, fruit juices, and fresh fruits.

Lunches could be either at a restaurant, buffet lunch served from a mobile catering unit (kitchen caravan) or packed lunch. In most cases however, lunch is not included and thus the travellers have the flexibility to try out the local cuisine or have a light snack.

Dinners are normally at designated restaurants, and are generally buffet dinners, or themed dinners. For Indian escorted group tours, dinners would feature Indian cuisine, catering to vegetarian and non-vegetarian preferences.

Q. What are the types of transportation used in tours and packages?

Transportation includes coach transportation for group itineraries, or mini coach/van transport for small numbers/individual tour packages.

SIC (Seat in coach) transfers are operated at fixed times and involve pooling of passengers. Hence at the commencement, there may be a waiting period of up to 30 minutes.

Private transfers are normally by car and operate as per your convenience in terms of time.

Similarly, sightseeing tours are operated on a seat in coach or on a private basis. Ferry and Canal Cruises may be part of select itineraries, as would be rail travel.

Q. How is sightseeing covered in tour packages?

Sightseeing is included in most package itineraries and tour programmes. These may be panoramic city tours, or visits to individual sights and attractions. Valuable tips and instructions offered by your Tour Manager or Local guide will help you enjoy your sightseeing and experience the most out of it.

Q. What are the Passport Requirements for International Travel?

To travel internationally, your passport must be valid for at least 6 months from the last day of travel, and you must have at least one empty page per visa.

If your passport is not valid for six months beyond the arrival date, you must get its validity extended or apply for a new document.

In case you lack sufficient pages in your passport, you will need to obtain an additional booklet.

Q. What is a visa?

A visa is required for international travel, and is required for entry to most foreign countries. It is essentially the permission granted by the visited country for entry, for a restricted period.

Q. How do I get a visa for my holiday?

All countries that you wish to visit require advance application for visas. This involves filing your application at the embassy or consulate of the country. Several documents are required to accompany your application. Also the respective consulates may call you for a personal interview, fingerprinting procedures or to furnish additional documentation in select cases. In over 65+ countries Indian passport holder we can land with our passports and get Visa on arrival, in some case it is gratis and in some countries there will be certain Holidays.

Q. Do I need Travel & Medical Insurance?

Medical Insurance is mandatory for travel to certain countries especially in Europe, and highly recommended for other destinations, as treatment abroad can be prohibitively expensive.

Q. What is the Foreign Exchange entitlement for Resident Nigerians?

Each Resident Nigerian citizen is eligible to avail of foreign exchange up to US Dollars 10,000 or its equivalent for undertaking one or several private visits to any country

The following documentation must be furnished at the time of purchase of BTQ - The BTQ application form duly filled and signed by the traveller, Valid Passport and Overseas Travel Ticket.

Q. How should I plan and purchase currency for international travel?

We recommend that you should purchase destination specific currency (currency of the countries of visit) that one is travelling to (eg. Singapore Dollars for Singapore, Euro for Europe etc.). However, for several other worldwide destinations a widely accepted currency such as US Dollar or Euro would be suitable.

We highly recommend a mixed purse concept, with purchase of a combination of Currency Notes and Travellers Cheques or Travellers Cheques and Prepaid Cards.

Carry the greater amount in form of Travellers Cheques or Prepaid Cards, since this is secure and if lost you can get the Travellers Cheques or Prepaid Card reissued, canceling the existing ones.

Q. What are your suggestions for exchanging money abroad?

We recommend that you change the money at banks or foreign exchange bureaus as they give a better rate than hotels. A passport is a must for encashment.

It is prudent to use only authorized dealers so as not to break the applicable laws and risk being cheated or being given counterfeit currency.

Q. Regarding Travellers Cheques, how are these used?

When encasing Travellers Cheques, in most countries one has to pay a commission charge for money exchange. Many shops accept US Dollars. But any change due to you will be given in the local currency only. Exchange rates fluctuate widely.

Always keep a list of serial numbers & the purchase agreement of your Travellers Cheques separate to your Travellers Cheques. This will assist the refund if your Travellers Cheques are lost or stolen.

Q. What precautions should be taken before I leave?

Reconfirm the airport terminal, flight number, date and time of travel 1-2 days prior to departure.

Keeping the traffic conditions in mind make sure that you reach the airport at the reporting time, at least 3 1/2 hours before the flight departure time due to security reasons. Also early check-in will ensure that you will not be offloaded.

Please ensure that you make photocopies of all your Travel Related documents. Keep one set of these documents with your family/relatives in India and carry one set with you on the tour. This is necessary should you lose or misplace any of the aforementioned documents whilst on tour.

When leaving your house, be sure to take the sensible precautions when leaving your home unattended like securely closing all taps, shutting down and disconnecting electrical appliances, diverting all correspondence and securely closing your home.

Some countries require vaccinations to be taken prior to land in their country, please check the same while booking the tour.

Q. What essential things should I pack for my holiday?

You should carry the following documents - Passport with all visas and clearances, Air Tickets, Rail Tickets, All Service Vouchers, Tour Programme and Emergency Numbers of the ground handler.

Include a pair of sunglasses and a cap to take care of the sun. Use sunscreen especially in the summer. Light showers can come and go and a light folding umbrella or windcheater is also recommended.

Whenever you go sightseeing, keep a small bag handy with essentials like your camera, accessories as required, umbrella, windcheater, sweater, tennis shoes, water bottle, passport, medicines and money.

Carry as few valuables as possible - Costume jewellery is very fashionable.

Prescription Medicines as required must be carried. Please refer to the separate question addressing this in detail. Carry an additional pair of prescription glasses/lenses to take care of losses or breakages.

Q. What clothing should I carry?

Clothing can be decided on the season. In summer, cool cotton clothing is advisable. In winter, it is advisable to keep various layers of clothing, as temperatures vary considerably.

A light woolen, jacket or sweater is recommended on all tours, as evenings could get a little chilly.

Strong, comfortable closed tennis shoes or walking shoes is recommended for walking that is done during sightseeing.

Q. Is there any applicable dress code?

Generally, there is no dress code when on a Holiday. However respect for the regional traditions and local sensitivities should be shown. In places of worship such as churches and cathedrals, temples, mosques etc, modest attire is essential.

For select restaurants, casinos, shows, themed dinners, theatres and musical events formal or smart casual wear is required. Suit/Jackets, Ties and formal shoes for men. Western Eveningwear, Saris or Salwar Kameez are acceptable for ladies.

Nightgowns and shorts are not allowed in hotel lobby, restaurants or dining areas. Jeans and Sports Shoes are also restricted in some formal settings.

Q. How much luggage am I allowed to carry?

Its best to travel light - ideally one suitcase and one hand bag, and for maximum convenience, use bags or suitcases with wheels. Travel only with your essentials - keep space in your bags for you to bring home gifts and souvenirs from your holiday. Normally airlines allow 20-25 kgs per person as checked in luggage and 1 bag up to 7 kgs as cabin baggage.

Q. What must I remember about the safety of my travel documents, valuables and baggage when I travel?

All valuables, cash, travellers cheques, air ticket, passport should be carried in your handbag/luggage at all times. Do not keep all your money, credit cards or travellers cheques in one wallet, purse or pocket - Disperse them so that in case of theft you won't be totally penniless.

Always take extra care of your luggage and handbags in crowded places like stations and sightseeing spots. In several places, pickpockets and thieves abound. Make sure to hold your bags closely and keep them fastened. Thieves and their methods have become more cunning and unscrupulous. Indians are known 'soft-targets'.

Avoid carrying too much money on your person while going on around on your own and during sightseeing. Never leave your bags with your valuables unattended not even in the coach.

For international travel, pack your baggage yourself and label it from inside. Do not accept any parcel or any packages from strangers and co-passengers. Ensure your check-in bags have a locking facility and are well labelled with your name and contact address for easy identification.

Q. Who do I call or contact in case of emergency?

please note the numbers of our service partners, indicated on the travel documents issued to you. They would be the primary point to help you resolve any issues that arise in the rare event that may occur.

Wakanow remains accessible 24 x 7 to its customers. In case of an emergency at any time during the day or the night, please call our Customer Service Team on 0700WAKANOW (07009252669) accessible from all networks.

Q. What about Drinking Water and Beverages?

Water is very expensive in several countries. Locals prefer drinking aerated drinks or wines with their meals. You may even discover that several beverages are actually cheaper than water. Most hotels, restaurants and rest stops do not serve water unless purchased. Packaged bottled water is now widely available.

Alcoholic and non-alcoholic drinks are easily available in the street cafes, bars and restaurants. In some cafes/bars, you pay a higher price to drink at the table than drinking at the bar.

Normally, tap water is safe for drinking throughout Europe and UK. Requesting hotels and restaurants to fill empty bottles with water is considered rude. Tap drinking water in washrooms is safe to drink, and thus passengers are advised to manage these themselves.

Q. What are the check-in & checkout timings at the hotels?

Broadly, the general check-in time is 2 p.m. and check-out time is 12 noon (In Australia, the check-out time is 10 a.m.). This may vary by hotels or locations where the time may differ from the indicated timings.

Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms.

Q. What precautions should I take during my hotel stay?

You must keep your bags and suitcases locked and room door locked when you leave your room. On no account must valuables be left lying outside or around the room.

Most hotels (either free of cost or at a nominal charge) have lockers where you can store all your valuables. Caution with smaller hotels where depositing valuables may not be very reliable, in which case, these will have to be carried along. When out on sightseeing, ensure that you leave the room keys at reception.

On Departing, prior to checking out of the hotel, please check your room to ensure that all your belongings have been packed, and leave the keys at the reception. You will be required to clear all bills for extra services availed.

Q. What is duty free shopping?

On the International Airports, you can find duty free shops, which sell branded products at discounted rates with no taxes. Many airlines also have in-flight duty free shopping. Some airports are famed for the range of products offered.

While all the purchases made at duty-free shops are free of duties and levies, customs regulations of the country being entered will apply for the goods purchased.

Q. What are the Health Regulations?

Americans travelling to Yellow Fever endemic countries such as Tropical Africa, South America, Central America and the West Indies, must be in possession of a Yellow Fever Vaccination Certificate, where travel from or through Yellow Fever endemic countries is involved.

Some Yellow Fever Endemic Countries are Ethiopia, Ghana, Kenya, Nigeria, Sudan, Uganda, Tanzania, Zambia, Brazil, French Guiana, Guyana, Panama, Surinam, Trinidad and Tobago, and Venezuela amongst others.

You are also advised to check up on global health travel advisories applicable at the time of planning your trip, with warnings and alerts are issued from time to time, and for revision in global travel health regulations.

Q. What Medical Precautions must be taken when travelling?

In case of carrying Prescribed Medication, you must check with your doctor whether your medicine is acceptable or a banned drug in the countries that you would be covering. You can carry only what is permitted by destination countries.

Ensure that you are carrying enough medicine to last the duration of your trip, as well as a copy of your doctor's prescription indicating the medication and the condition. Always carry medications in their original containers, in your carry-on luggage.

We strongly suggest that you distribute medicines in different bags to ensure that in the event of some baggage getting misplaced, you will still have access to your medicines.

Q. What is meant by Custom Regulations and Allowances?

Various countries have customs regulations to control the material products and currency that can be imported or exported from that country.

It must be seriously noted that several countries have very strict regulations and laws regarding export, import, carriage and possession of foodstuff, drugs & narcotics, animals, plants and other articles thereof for which controls may be in force, and violation of such laws could result in prosecution, leading to fines, imprisonment and even the death sentence.

Q. What are the Indian Custom Regulations, and how much duty should we pay on purchased goods?

According to the most recent Indian Customs regulations, goods purchased with a value less than Rs. 25000/- will not incur customs duty. However, a duty of 40% on the exceeding value will apply.

Adult passengers arriving into India are allowed to carry in a laptop computer duty-free, for personal or business related use.

Regarding cigarettes and alcohol, duty-free allowances are restricted to 1 carton of 10 packets (200 sticks) of cigarettes, 1 litre of Spirits and 1 litre of Wine per person to be brought into India (currently applicable, please check for latest update prior to actual travel date.)

Expensive articles that are carried out of the country (exported) such as cameras and video cameras, which will be brought in (imported) again, must be declared at the customs counter on departure (after immigration), providing details such as model number and serial number.

Car FAQ's
Top

Q. How are cars classified into various types?

A car category is the classification system of cars in the fleet based on size and number of doors. Cars are segregated into classes, and then into types.

The following are the types Mini, Economy, Compact, Intermediate, Standard, Full Size, Premium, Luxury & Special.

Q. Can I choose the vehicle model?

All vehicles are priced, booked and controlled by vehicle category, not by vehicle make or model. Thus only the category reserved is guaranteed. The availability of individual vehicle groups and models will vary from location to locations.

Q. Along with the rental, what are the possible mandatory charges?

Some of the possible mandatory charges as applicable include.

Mileage/Kilometer Charge - An additional charge relating to the total distance driven may apply.

Late return charges - If the car does not return to the garage within the agreed time then a late fee may be charged on hourly basis

Night driving charges - if the driver drives a car after 10 PM then a night driving charges (Double Bata) may be charged

Q. What are the additional charges that can be charged?

Other applicable fees/charges such as interstate tax, toll charges, Airport parking Charge if applicable, etc . should be borne by the customer.

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